FAQ Section
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Frequently Asked Questions About Citadel Narikala Hotel
What is Citadel Narikala Hotel like?
Citadel Narikala Hotel is a boutique hotel in the historic center of Tbilisi, located on J. Ajiashvili Street directly below the historic Narikala Fortress. The hotel combines accommodation with views of Old Tbilisi, an on-site restaurant and terrace, 24-hour reception, free Wi-Fi, room service, luggage storage and airport shuttle service on request. The property is particularly suited to travelers who want to stay in or explore the Old Tbilisi area.
How many rooms does Citadel Narikala Hotel have?
Georgia Travel lists 19 rooms and 40 beds at the hotel.
What are the room categories at Citadel Narikala Hotel?
The hotel’s currently listed room categories include Standard Single Room with City View, Standard Double Room, Superior Twin Room with City View, Superior Double Room with City View, Superior King Room and Triple Room.
What are the main advantages of staying at Citadel Narikala Hotel?
The hotel’s main location advantages are its position in the historic Old Tbilisi area, proximity to Narikala Fortress, views over the city, access to restaurants and attractions within walking distance, and convenient access to Freedom Square and public transportation. The hotel also offers free Wi-Fi, buffet breakfast, 24-hour reception, room service, luggage storage and airport shuttle service on request.
Does Citadel Narikala Hotel have a restaurant?
Yes. Restaurant Citadel serves Georgian cuisine and lighter menu options. The hotel also has the Citadel Terrace, which offers drinks and traditional Georgian cuisine with contemporary touches, together with panoramic views.
Does Citadel Narikala Hotel have a bar or terrace?
Yes. The property has a restaurant/bar and a terrace overlooking Tbilisi. Restaurant listings describe the venue as offering Georgian and European cuisine, drinks, outdoor seating and reservations.
Does Citadel Narikala Hotel have a swimming pool?
No. Current Google Hotels information lists the property as having no swimming pool.
Does Citadel Narikala Hotel have a spa, sauna, hammam or jacuzzi?
No spa, sauna, hammam or jacuzzi is identified in the hotel's current published facilities. Guests looking for wellness experiences can access the nearby Tbilisi sulfur baths, which are approximately 300 meters from the hotel according to Booking.com.
Does Citadel Narikala Hotel have a gym or fitness center?
Current Google Hotels information does not list a fitness center among the hotel's available facilities.
Does Citadel Narikala Hotel provide business or conference facilities?
No dedicated conference hall or business-event venue is identified in the hotel's currently published information. Therefore, specific conference capacities, venue rental conditions and event packages should be confirmed directly with the hotel.
Location and Getting Around
Where is Citadel Narikala Hotel located?
Citadel Narikala Hotel is located at 20 J. Ajiashvili Street, Tbilisi 0114, Georgia, in the historic center of Tbilisi, below Narikala Fortress.
Is Citadel Narikala Hotel close to Narikala Fortress?
Yes. Narikala Fortress is only a short walk from the hotel. Booking.com describes the fortress as approximately five minutes' walk away, while other current listings place it even closer depending on the route used.
What attractions are near Citadel Narikala Hotel?
The hotel is close to Narikala Fortress, the Narikala Aerial Tramway area, Shardeni Street, the sulfur baths, Cathedral of St. George, Old Tbilisi and other historic attractions. Rustaveli Avenue is also within walking distance.
How far is the hotel from the sulfur baths?
The local sulfur baths are approximately 300 meters from the hotel according to Booking.com.
How far is Freedom Square from the hotel?
Freedom Square is within walking distance. Booking.com lists Freedom Square Metro Station at approximately 15 minutes' walk from the hotel.
How can guests reach the hotel by public transport?
Freedom Square Metro Station provides access to the Tbilisi Metro and onward connections toward Tbilisi Train Station. Other public transport options are available in the surrounding Old Tbilisi area.
How far is Tbilisi International Airport from Citadel Narikala Hotel?
The hotel states that Tbilisi International Airport is approximately 15 minutes away by car under typical conditions. Actual journey time depends on traffic.
Does Citadel Narikala Hotel provide an airport transfer?
Yes. An airport shuttle is available on request. Current third-party hotel information lists an additional charge for the service; guests should confirm the current transfer price and booking conditions directly with the hotel before arrival.
Is there a railway station or metro station near the hotel?
Yes. Freedom Square Metro Station is within walking distance, and the station provides a connection toward Tbilisi Train Station.
Parking
Does Citadel Narikala Hotel have parking?
Yes. The hotel lists street parking among its services, and current hotel information also identifies free self-parking. Because parking in the historic center can be limited, availability should be confirmed with the hotel before arrival.
Is parking free?
Current hotel listings identify self-parking as free.
Can parking be reserved?
The available published sources do not specify whether parking spaces can be reserved in advance. Guests who require parking should contact the hotel before arrival.
Is the parking secured?
The available public sources identify parking but do not provide sufficiently specific information about dedicated security arrangements. Guests requiring secured parking should confirm this directly with the hotel.
Contact Information
What is the telephone number of Citadel Narikala Hotel?
The hotel's published telephone number is +995 32 290 41 41.
What is the hotel's email address?
Georgia Travel lists [email protected] for Hotel Citadel Narikala. Another restaurant listing associated with the property gives d_narimanidze@hotel-citadel.ge. Because publicly indexed sources contain different contact emails, guests should use the contact details displayed on the hotel's official website or booking confirmation when making a reservation-related request.
Does the hotel offer messenger or online contact?
The hotel's official website provides online booking and contact functionality. Specific messenger platforms are not clearly identified in the current official contact information.
Check-In and Check-Out
What time is check-in at Citadel Narikala Hotel?
Standard check-in begins at 14:00. The hotel's official website confirms a 14:00 check-in time.
What time is check-out?
Standard check-out is by 12:00.
Is late check-in possible?
The reception operates 24 hours, and third-party hotel information indicates that check-in is available until midnight, with late arrival arrangements possible when coordinated with the property. Guests arriving late should contact the hotel in advance.
Is early check-in available?
The available public sources do not specify a guaranteed early check-in time or fee. Early check-in should therefore be requested directly with the hotel and is subject to availability.
What documents are required at check-in?
Guests should have a valid government-issued identification document or passport. Additional documentation may be required depending on the guest's circumstances.
Are children allowed to stay at Citadel Narikala Hotel?
Yes. Children of all ages are welcome.
Are baby cots available?
Booking.com states that cots are available upon request and are free for children in the applicable age categories.
Are extra beds available?
Extra beds are available upon request. Current Booking.com information lists an extra-bed charge of GEL 50 per child/person per night for applicable age categories, subject to room availability and the selected room type.
Are pets allowed?
No. Current hotel listings state that pets are not allowed.
Rooms and In-Room Facilities
Do the rooms have air conditioning?
Yes. The hotel describes its rooms as air-conditioned.
Do rooms have heating?
The hotel's published room facilities include heating.
Do rooms have Wi-Fi?
Yes. Free Wi-Fi is available throughout the hotel.
Do rooms have a television?
Yes. Rooms include flat-screen TVs, with satellite television also listed among the room facilities.
Do rooms have a minibar or refrigerator?
Yes. Current hotel listings describe rooms as having a minibar or minifridge, and the hotel's published room facilities include a refrigerator.
Do rooms have tea- and coffee-making facilities?
Yes. A tea/coffee maker is listed among the room amenities, and the hotel's published facilities include a coffee maker and kettle.
Do rooms have a hairdryer?
Yes. A hairdryer is included among the hotel's published room facilities.
Are towels and slippers provided?
Yes. Towels and slippers are listed among the room facilities, and Booking.com also states that slippers and bathrobes are provided in the bathrooms.
Are toiletries provided?
Yes. Toiletries are listed among the hotel's published room facilities.
Do rooms have balconies or views?
Selected rooms have balconies, and published room information includes city, garden, river, mountain, landmark and quiet-street views depending on the room.
What bed types are available?
Current room listings show single beds, two single beds, large double beds and extra-large double beds depending on the room category. Triple rooms are also available.
Minibar
Is a minibar available in the rooms?
Yes. A minibar/minifridge is listed among the room amenities.
What does the minibar contain?
The publicly available sources confirm the presence of a minibar/minifridge but do not provide a reliable current item-by-item minibar inventory. Guests should request the current minibar list from reception.
Is the minibar included in the room rate?
The available public sources do not state that minibar consumption is included in the room rate. Guests should assume minibar items may be charged separately unless the selected rate specifically states otherwise.
Food and Breakfast
Does Citadel Narikala Hotel serve breakfast?
Yes. The hotel offers buffet breakfast, and breakfast is also promoted as one of the hotel's main services.
What type of breakfast is available?
Current Booking.com information lists continental, vegetarian, halal, American and buffet breakfast options.
What are the breakfast hours?
The current publicly indexed sources confirm that buffet breakfast is available but do not provide a consistently verified breakfast opening and closing time. Guests should confirm the current breakfast schedule with the hotel.
Is breakfast included in the room rate?
The hotel currently offers both a Best Available Rate with Breakfast and a Best Available Rate without Breakfast, so breakfast inclusion depends on the selected rate.
What cuisine is served at Restaurant Citadel?
Restaurant Citadel serves classic Georgian cuisine together with lighter menu options. Restaurant listings also describe Georgian and European cuisine and vegetarian-friendly options.
Is room service available?
Yes. Room service is listed among the hotel's facilities.
What are the restaurant opening hours?
Current third-party restaurant information lists Restaurant Citadel as operating approximately 12:00–00:00, although restaurant hours can change. Guests should confirm current hours directly with the property.
Wi-Fi and Internet
Is Wi-Fi free at Citadel Narikala Hotel?
Yes. Free Wi-Fi is available at the hotel.
Where is Wi-Fi available?
The hotel states that Wi-Fi is available for guests, and current listings describe Wi-Fi throughout the property.
Is a Wi-Fi password required?
The publicly available sources do not publish a reliable current Wi-Fi network name or password. Guests can obtain connection details from reception.
What should guests do if Wi-Fi does not work?
Guests can contact the 24-hour reception for assistance.
Luggage and Guest Services
Does Citadel Narikala Hotel offer luggage storage?
Yes. Luggage storage is listed among the hotel's available facilities.
Is the reception open 24 hours?
Yes. The hotel provides 24-hour reception.
Does the hotel offer laundry services?
Yes. Laundry is listed among the hotel's available facilities.
Does the hotel provide room service?
Yes. Room service is available.
Does the hotel have a safety deposit box?
Yes. A safety deposit box is listed among the hotel's facilities.
Booking, Rates and Cancellation
What rates are available at Citadel Narikala Hotel?
The hotel's official website currently promotes a Best Available Rate with Breakfast and a Best Available Rate without Breakfast. Other rate conditions may vary according to the booking dates and selected room.
Can reservations be cancelled free of charge?
The hotel's official website states that bookings can be cancelled free of charge at any time. However, third-party booking platforms state that cancellation and prepayment policies can vary according to the selected accommodation or rate. Guests should therefore rely on the cancellation conditions displayed for their specific reservation.
Can a booking be changed?
Changes to a reservation depend on the selected booking conditions and availability. Guests should contact the hotel directly or use the booking platform through which the reservation was made.
How can guests book a room?
Rooms can be booked directly through the hotel's official website or through online booking platforms. The hotel specifically promotes direct booking through its official website.
What payment methods are accepted?
Current third-party information indicates that the property accepts credit cards, including Visa and Mastercard. Payment conditions can vary by booking rate.
Children and Families
Are children of all ages welcome?
Yes. Children of all ages are welcome at Citadel Narikala Hotel.
At what age are children charged as adults?
Current Booking.com information states that children aged 6 and above are charged as adults at the property.
Are baby cots free?
For applicable age categories, cots are available upon request and are listed as free. Availability depends on the selected room type and request.
Is there a children's club or playground?
No children's club or dedicated playground is identified in the currently published hotel facilities.
Is babysitting available?
No reliable current public source confirms a babysitting or nanny service at the hotel.
Swimming Pool, Spa and Fitness
Does the hotel have an indoor or outdoor pool?
No. Current Google Hotels information explicitly lists the property as having no pools.
Does the hotel have a spa?
No dedicated spa facility is listed among the hotel's current amenities. The nearby sulfur baths provide an alternative wellness experience in the surrounding Old Tbilisi area.
Does the hotel have a sauna, hammam or jacuzzi?
No such facilities are identified in the hotel's current published amenities.
Does the hotel have a gym?
Current Google Hotels information does not list a fitness center among the hotel's amenities.
Winter Sports and Beaches
Does Citadel Narikala Hotel provide winter sports facilities?
No dedicated ski facilities, ski storage, ski passes or ski rental services are identified in the hotel's current published information.
Is Citadel Narikala Hotel close to a ski resort?
No. The hotel is located in central Tbilisi and is not a ski-resort property.
Is Citadel Narikala Hotel close to a beach?
No. The hotel is located inland in Tbilisi and does not provide direct beach access.
Events and Business
Can events or business meetings be organized at Citadel Narikala Hotel?
The currently published hotel information does not specify dedicated conference halls, meeting rooms, event capacities or standard business-event packages. Guests interested in organizing an event should contact the hotel directly to confirm whether a private arrangement is possible.
Does the hotel have a business center?
A dedicated business center is not identified in the currently published facilities.
Property Facilities and Accessibility
Is Citadel Narikala Hotel suitable for guests with disabilities?
Current Booking.com information lists facilities for disabled guests. Specific accessible-room configurations and accessibility features should be confirmed directly with the hotel before booking.
Is the hotel non-smoking?
Current Booking.com information lists non-smoking rooms.
Are pets allowed?
No. Pets are not allowed at the property according to current hotel listings.
Does the hotel have a garden or outdoor area?
Yes. Current listings identify a garden and terrace among the hotel's facilities.
Is there a museum at the hotel?
Yes. The hotel has a small museum in the lobby displaying archaeological artifacts discovered during construction of the property.
Loyalty and Direct Booking
Does Citadel Narikala Hotel have a loyalty program?
The hotel's official website emphasizes direct booking and loyalty, stating that guests booking through the official website can access the hotel's best available prices. However, the currently published website does not provide a detailed points-based loyalty program with membership levels or specific rewards.
Why book directly through the hotel's website?
The hotel states that its official website provides its best available prices and specifically encourages guests to book directly.
Useful Guest Information
What is the hotel's official address?
Citadel Narikala Hotel
20 J. Ajiashvili Street, Tbilisi 0114, GeorgiaWhat is the hotel's phone number?
+995 32 290 41 41
What time is reception available?
The reception operates 24 hours a day.
What are the standard check-in and check-out times?
Check-in is from 14:00, and check-out is until 12:00.
What is the closest major attraction?
Narikala Fortress is immediately adjacent to the hotel area and is only a short walk away.
What is the closest metro station?
Freedom Square Metro Station is approximately a 15-minute walk from the hotel.
What is the closest airport?
Tbilisi International Airport is the nearest airport, approximately 15 minutes away by car under typical conditions according to the hotel's own description.